Cart

Cart

FAQ

1. Shipping carriers and processing times

  • All shipments tracked for your peace of mind
  • carriers: USPS and CanadaPost
  • transit times: to USA 4-6 days, Canada 4-6 days, World 5-15 days
  • processing times: as handmade to order brand, we need a bit of time to create that OOAK piece for you. In stock pieces ship within 1-3 business days while made-to-order or personalized items ship within 5-7 days. Please add these times to the transit times to get an accurate delivery timeframe
  • All items beautifully packaged

2. Returns and exchanges

• Shop with confidence as we gladly accept returns, exchanges and cancellations

Contact us within: 14 days of delivery. Send items back within: 30 days of delivery. Request a cancellation within:  12 hours of purchase

•The following items can’t be returned or exchanged:

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:

  • Custom or personalised orders

Questions about your order?Please contact me if you have any problems with your order.

We will gladly accept returns if you don’t like the item for any reason. We always do our best to describe my items accurately and take good pictures, so please insure that you read everything and take a good look at the photos. You will have 14 days upon receiving the item to inform us that you wish to return it. You will be responsible for the shipping fees incurred for the return postage. Upon receiving the item in the original state with the original packaging, you will be issued a refund for the purchase amount including the original shipping.
Personalized items – normally, no returns are accepted, but do contact us – depending on the personalization, we may be able to accept it back providing that certain criteria is met. A return fee may apply.

Cancellation Form
EU law requires that I provide, before order, a “form” for you to cancel your order. Please print and use this form if you really want to, but it is not obligatory.

e-mail info [!at] Projekt-m.co

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods:
.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
.
Ordered on [*]/received on [*], 
.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
.
Name of consumer(s), 
.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
.
Address of consumer(s), 
.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
.
Signature of consumer(s) (only if this form is notified on paper),
.
.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
.
.
Date 
.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
.
[*] Delete as appropriate.

Payment

1. PayPall
You do not have to have an account with PayPal in order to use their service.  

2. Direct checkout 
Supported methods of payment: credit cards, Apple pay etc

Delivery

We ship every business day. We know how hard it is to wait for an item, so we do our best to get it into your hands asap. 
1. In stock items
will be shipped the next business day
2. Custom order items 
will be shipped in 2-3 business days to allow 
for the item to be made.
3. Carriers:
USA: 
-USPS  

CANADA:
-CanadaPost

WORLD:
-USPS or CanadaPost

Upgrades:
– upgrades available to all destinations during checkout.

4. Tracking number and insurance:
Tracking options available during checkout. Insurance, please contact me before ordering and I will get you a quote, provided that they are offered for your destination country.
5. Customs Fees and delays: 
Please note that we are not responsible for customs fees or delays should there be any. 
•USA: there should be no import charges for items valued at less than 800$. 
•EU: the thresholds are low so please check with your customs before ordering. 
•Australia: the import limit is 1000 AUD
•Rest of the World: Please check with your customs

6. Shipping times:
We post items within 1-3 business days. 

transit times:
3-6 business days to US and Canada
10+ business days rest of world

7. Packaging:
The jewelry will be shipped in a sturdy gift box made out of recycled carton and placed in a bubble envelope.

Additional policies and FAQs

I accept custom orders. Please convo me with as much details as possible.

Privacy

This Privacy Policy describes how and when I collect, use and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services. This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you may access through Etsy.
1. Information I Collect
To fulfill your order, you are required to provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.
2. Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
3. Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
4. Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 6 years.
5. Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. 
6. Website Analytics
To improve your experience on the site, Etsy may use “cookies”. They are an industry standard and most web sites you visit use them. Cookies are small text files that a website may place on your computer as a tool to remember your preferences. You may refuse cookies in your browser’s settings but it may limit the functionality of the website. 
Our shop uses Google Analytics. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to better understand our shop’s traffic and usage. We do not use these reports for any marketing purpose. Google Analytics may transmit website trafic to Google servers in the United States. 
This information may include the content you view, the date and time that you view this content, the type of device you are using to view the content, or your location information associated with your IP address.

To collect information about user activity, Google Analytics implements cookies, and specifically HTTP Cookies to “remember” what a user has done on previous pages or interactions with the webpage.

You can read the Google Analytics privacy document following this link: https://policies.google.com/privacy/update

You can read how Google uses information from sites that use their services here:
https://policies.google.com/technologies/partner-sites

You can opt-out from Analytics tracking by installing the browser add-on that can be found here:
https://support.google.com/analytics/answer/181881?hl=en

7. Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law If you have any questions or concerns, you may contact me at info [!at] projekt-m.co.

How Are Your Items Made?

All of our items are handmade by us using traditional silversmithing techniques such as sawing, filing, forming, soldering, hand polishing, oxidizing etc. 
Every item starts with an idea that is then sketched out and analyzed, in terms of processes and materials needed; we then make prototypes to check if the piece is comfortable and durable. Only then the item is photographed and posted for sale.
We do all that work ourselves, in our studio. 
While most of the designs are one of a kind, we may produce more than one piece of a certain design but still each one is unique as it is handmade individually.

Custom and personalised orders

We are happy to receive custom and personalized orders. 
Before finalizing a custom design, we work with you to make sure that your ideas are perfectly reflected in the final design. 
We like to sketch and that helps with visualizing the ideas :). 
If needed, a mock up or prototype can be made as well.

Sizing details

We work in all standard ring sizes (US, EU, UK & AUS, JP etc).
If you are not sure of the size you need, just convo us and we can send you very reliable step by step instructions on determining your ring size at home! 
We lived all around the world, so we are comfortable with both imperial and metric systems and we try to list measurements in all of the listings. Further more, we always photograph on a model so that a scale of an item, relative to the body, is obvious. Still, if you ever need more measurements, we are happy to comply!

Gift wrapping and packaging

Every single item is gift wrapped by default. 
The items are placed in a jewelry box, after being secured on the jewelry box’ foam insert and wrapped in tissue paper. We use tissue paper both for added protection and the looks 🙂
Than, the box is placed in a bubble envelope for safe shipping.
If care instructions are needed, such as with ear crawlers, instructions are included. 
If item is a gift, we are more than happy to add a note on your behalf, just send us the text!